FAQ & POLICIES

CHECK OUT THESE FREQUENTLY ASKED QUESTIONS & POLICIES BEFORE PLACING YOUR ORDER. HAVE ADDITIONAL QUESTIONS? E-MAIL SHEVA@CROWNTHEQUEENNC.COM

ORDERING FAQ

How do I Order?

All ordering/designing of your unit can be done online via the snazzy custom order form. If you are confused or would like an invoice sent to you directly for a particular style you have in mind, send an email to sheva@crownthequeennc.com. In person consultations are available to clients in the Fayetteville area as a free service. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. You are able to submit photos along with your order form. Once the order is submitted, we will be in touch with you along the process to ask questions and keep youout up-to-date with your order status.

 

Whats the processing time for units?

Standard turn around time is an estimated 3-4 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.

 

Do you have units ready to ship?

While the majority of Crown the Queen units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is".

 

How do I Track my Order?

Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.

 

What are your delivery options?

At the moment, our primary carrier for shipping is USPS for domestic and International items. UPS is an option for International delivery at an additional fee.

OTHER FAQ

How do I Order?

All ordering/designing of your unit can be done online via the snazzy custom order form. If you are confused or would like an invoice sent to you directly for a particular style you have in mind, send an email to SHEVA@CROWNTHEQUEENNC.COM. In person consultations are available to clients in the Fayetteville area as a free service. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. You are able to submit photos along with your order form. Once the order is submitted, we will be in touch with you along the process to ask questions and keep you up-to-date with your order status.

 

Whats the processing time for units?

Standard turn around time is an estimated 3-4 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.

 

Do you have units ready to ship?

While the majority of Crown the Queen units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is".

 

How do I Track my Order?

Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.

 

What are your delivery options?

At the moment, our primary carrier for shipping is USPS for domestic and International items. UPS is an option for International delivery at an additional fee.

POLCIES & PROCEDURES

Look & Style

With any custom creation, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we can not promise that things will be exactly the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiations. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style. Any unit out of the box will need a little love after the long flight to get your doorstep. If you have questions regarding styling, care, making your unit look most natural, reach out to us, seriously! There are tons of tips and tricks to share. Also, check out the "How-to" page with videos and guides.

 

100% No-Risk Guarantee

Say whaaat?? Yes. You read correctly. As the owner, I want my clients to be super-pleased - in fact, absolutely delighted - with everything I do.  So all of my work comes with an ironclad, risk-free guarantee when you receive it.  What does that mean?  Simply this: When you receive your custom unit in the mail or for pick up, If you aren't happy with my work, I'll help you figure it out!*. No hard feelings.  It's your choice.  I stand behind my work 100% because I take pride in providing you with a quality product.  If you ever have any questions or concerns about my work, please reach out right away. But do remember that when you receive your unit, you will need to tweak and manipulate your unit to really make it your own. This will be my first suggestion prior to doing any work on the unit. Please work with your unit to make it your own.

 

However, due to the nature of the service, we are not responsible for poor fit due to improper measurement, improper alterations done by a stylist , improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, misunderstandings of wig wear, misunderstanding of policies, misunderstanding of final look and expectations, or incorrect cut due to the work of someone else. Unfortunately, these are issues that I cannot fix for free and will result in a repair fee. The repair policy is noted below.

 

Wig Repair Policy

My customers receive a one time free wig repair service within 2 months after the sale. I strictly adhere to the 2 month policy. After the 2 months all repairs are subject to charge which is determined on a one-on-one basis. However, it should be said that wigs RARELY need to be repaired because they are made so well and of such high quality.

 

Contact me at SHEVA@CROWNTHEQUEENNC.COM FIRST if you have any questions. Please confirm with me before returning wigs because I need to make sure it can be repaired and a wig repair fee may be assessed if past the 2 month period. The fee may vary depending on the nature of the work.

 

The repair time is 14-25 business days.


You are also responsible for the all shipping charges.

 

Wig Return Policy


Due to the nature of the item, sales are FINAL on purchases once received. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.

 

Deposits Non-Refundable

Once your deposit is paid, work begins on your purchase. Due to the custom nature of Crown the Queen, deposits are non-refundable and credit can not be applied to future purchases.

 

15 Day Hold Policy

Once orders are complete, you have 15 days to pay the final payment or your order or will be sold and funds are non-refundable. Unless arrangements are made with Crown the Queen, this policy is strictly upheld.

 

If you have any questions about Policies, please do not hesitate to reach out! Contact SHEVA@CROWNTHEQUEENNC.COM for more questions.

 

THANK YOU!!

 

*Work is redone for free unless issue is due to buyers personal error with sizing, original inquiry and order needs, or any other buyer caused issue. Otherwise, a fee will be assessed.

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